Privacy Policy

Effective Date: February 25, 2026 | Last Updated: February 25, 2026

Diego Digital ("we," "our," or "us") operates diegodigital.net and provides AI voice agent services under the SAM (Service Answering & Management) system. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website or services.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.

1. Information We Collect

Information you provide directly:

  • Name, business name, email address, and phone number submitted through our demo request form
  • Service type, city, and other business details you provide
  • Communications you send to us via email or phone

Information collected automatically:

  • IP address, browser type, and device information
  • Pages visited, time spent, and referring URLs
  • Cookies and similar tracking technologies

Information collected via our voice AI service (SAM):

  • Call recordings and transcripts from calls handled by the SAM system
  • Caller name, phone number, and appointment details
  • All calls handled by SAM include an automated disclosure that the call may be recorded and handled by an AI system

2. How We Use Your Information

  • To provide, operate, and improve our SAM voice agent service
  • To respond to demo requests and communicate with prospective clients
  • To schedule appointments and manage bookings on behalf of our clients
  • To send service-related communications and updates
  • To send marketing communications where you have provided consent
  • To comply with legal obligations and protect our rights
  • To analyze usage and improve our website and services

3. Text Message Communications

By providing your phone number and checking the applicable consent box on our form, you agree to receive text messages from Diego Digital. Message frequency varies. Message and data rates may apply.

  • Non-marketing messages: Service updates, appointment confirmations, and operational communications related to your use of SAM
  • Marketing messages: Promotional offers, product updates, and special offers — only if you have explicitly opted in

To opt out of text messages at any time, reply STOP. For help, reply HELP. We do not sell or share your phone number with third parties for their marketing purposes.

4. Call Recording Disclosure

Our SAM system handles inbound and outbound calls on behalf of our clients. All calls are subject to the following:

  • Callers are notified at the start of each call that the call may be recorded and is being handled by an AI-powered system
  • Call recordings and transcripts are stored securely and accessible only to Diego Digital and the applicable client business
  • Recordings are retained for a period of 90 days unless otherwise required by law or agreed upon in a client service agreement

5. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

  • Service providers: Third-party vendors who help us operate our services (e.g., Retell AI, Twilio, GoHighLevel, Make.com, Cal.com). These providers are contractually obligated to protect your information
  • Client businesses: If you interact with SAM as a caller, your call information is shared with the home service business whose line you called
  • Legal requirements: When required by law, court order, or to protect the rights and safety of Diego Digital or others
  • Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections

6. Cookies and Tracking

We use cookies and similar technologies to operate our website, remember your preferences, and analyze traffic. You can control cookie settings through your browser settings. Disabling cookies may affect some functionality of our website.

7. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications at any time
  • Request that we stop processing your information in certain circumstances

To exercise any of these rights, contact us at [email protected].

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a new effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Diego Digital
Portland, Oregon
Email: [email protected]
Phone: [YOUR PHONE NUMBER]